Digital surfaces we cover
What we cover
Frequently asked questions
What is the difference between digital brand protection and Invisible Authentication?
Digital brand protection covers online surfaces: marketplaces, social platforms, forums, and news. Invisible Authentication secures the physical product and its packaging. Together they form a complete protection stack: digital intelligence flags threats, and physical authentication provides legal-grade proof.
Do I need to use both Online brand protection and Chirper?
No. You can use them independently or as a combined digital brand protection suite. Brands typically start with the surface where their risk is highest and expand as needs grow.
Which marketplaces and social platforms are covered?
Online brand protection covers 50+ global marketplaces, including Amazon, Flipkart, Alibaba, AliExpress, Tmall, Walmart, Shopee, Lazada, Mercado Libre, JD.com, and eBay. Chirper monitors Reddit, X, news sites, forums, review sites, trade publications, and brand communities.
How quickly can threats be detected and acted on?
Marketplace takedowns are initiated within 24 hours of threat classification. Social conversation alerts arrive in under one hour from when a relevant discussion begins.
Does this require integration with our internal systems?
No technical integration is required. You provide your brand keywords, product names, and target marketplaces. Everything runs through a cloud dashboard.
Which industries does digital brand protection serve?
It is built for pharmaceuticals, consumer goods, luxury, FMCG, automotive aftermarket, electronics, and specialty chemicals: industries where pricing discipline, authenticity, and brand trust are mission-critical.
Do you remove fake websites and phishing pages?
No. Lookalike domains and phishing usually sit with your information security team and specialist providers. We focus on marketplaces, online conversations and the physical product, and we share our evidence with your security team.