FAQ

How is a brand protection solution deployed by Ennoventure?

The process starts with onboarding the brand within a day, followed up by the final deployment that happens within the stipulated SOP. We even provide go-to-market and promotional campaigns as value-added services for the product. Our customer delivery team specializes in interfacing with Brand managers, Packaging specialists, Legal and regulatory departments, and managing the change requests with the internal tech team.

How quickly can Ennoventure’s anti-counterfeit solution be deployed?

In days. Our solutions can be deployed rapidly because it does not require any changes to the existing factory process or supply chain and does not use any additional hardware. It is very easy to test our solution within your existing system.

Do you need any specific hardware or device to detect fakes, while using Ennoventure’s solutions?

Our anti-counterfeit solution works through the majority of consumer owned smartphones. Our technology is supported through all the major device brands and browsers representing the lion’s share of the consumer market.

Does Ennoventure’s Anti-counterfeit solutions require the need to download an application?

No. Our consumer interface can also work with a simple webpage or a social media channel. However, we also provide customized branded mobile applications for high fidelity testing for internal/external stakeholders like distributors, retailers and others in the supply chain.

Will Ennoventure provide web pages or mobile applications to enable anti-counterfeit solutions?

Yes. We also provide the design and development of web pages and mobile applications as a feature of our solutions. Our clients do not need to deploy their internal or external vendors to enable web pages or mobile apps – we can provide a tightly integrated solution that combines our core solution with a well designed web page or mobile app

What kind of packaging material supports Ennoventure’s anti counterfeit technology solutions?

Out technology supports the vast majority of popularly used packaging material. Our Anti-counterfeit technology experts can work with your packaging specialists to identify and support your product packaging materials.

Do you need to change the product packaging graphics or layout to support Ennoventures’ anti-counterfeit solution?

No. Our anti-counterfeit solution adds an invisible signature to the packaging graphics. This means that there is no need to change the layout of the packaging graphics or layout to accommodate our solution.

How does Ennoventure protect its solutions from being misused, cracked or hacked?

Our solution is almost impervious to hacking or other attempts to decipher the original integrated invisible signature on product packaging.

Does Ennoventure have local support in Europe, US and other geographies?

Yes. Our sales team, who is spread across the US, Europe and Asia can work with Client brands to help adopt Ennoventure’s unique solution within the regional frameworks and regulations, and communicate with stakeholders in those countries.

Can Ennoventure provide samples of products protected by its Counterfeit detection solutions?

Yes. We can ship our demo products with our technology enabled.

Can Ennoventures’ technology solution provide the location of detected fakes?

Yes. We also provide a data-dashboard solution that provides reports on the locations from which the consumers are scanning for brand authentication, with an overlay of success and failure – so that our Client brands can detect the density and distribution of fake products across their supply chain and locations.

Can Ennoventures’ anti-counterfeit technology help visually challenged consumers detect fakes when they buy products?

Yes. Our brand authentication solution does not need the consumer to specifically scan a particular symbol, which maybe difficult to see on the product brand packaging. We can customize solutions (with audio cues) for brands that want to provide authentication solutions for visually challenged consumers. This can require the use of a mobile application.

How do consumers verify a product protected by Ennoventures’ anti-counterfeit protection solutions?

Consumers can authenticate branded products using Ennoventures’ patented technology, by simply taking a photo of the product or packaging by following a two step instruction. They just need to hold the product in a clear manner and take the photo using their mobile device.

Can Ennoventures’ solution allow consumers to report fakes or does it do it automatically?

According to Client preference. If the Client brand wishes to allow consumers to see the result of the brand authentication, and report it manually – it can be done. But our data analytics dashboard automatically logs all the scans done by consumers and shares the location from which those products were verified. This data is made available to the Client.

Does Ennoventure provide any lifetime warranties for its solutions?

It’s a subscription model and we support the brand throughout the subscription timeline. However, the brand needs to renew the subscription to further avail our service.