Technical Writer

Position ID: TW-TC-PR-2
Title: Technical Writer
Reporting to:  Director Product & Research
Function: Technology
No of openings: 1

Role Context:

Technical Writer plays a vital role at Ennoventure in communicating the product specifcation to internal and external customers. Ennoventure is also transforming itself into  a Technology Platform company where the Technical writer is even more important in documenting the Platform features to Technical (developers) and Non Technical (consumers) users of the platform

Functional Context:

The team is responsible for the product development/customer delivery, continuous improvement, and
strategic development of operational requirements, processes, and technology, to deliver key service outcomes for customers

Role Expectations:

» Develop comprehensive documentation that meets organizational standards
» Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
» Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
» Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
» Evaluate current content and develop innovative approaches for improvement
» Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
» Independently gather information from subject matter experts to develop, organize, and write procedure manuals,
technical specifications, and process documentation
» Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage
» Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
» Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all
documentation

Performance Indicators

» Turn Around Time
» Number of Documentations
» Release Burndown.
» Quality of Documentation

Minimum Entry Qualifications & Additional Certifications

Bachelor’s degree

Experience:

2-4 years’ industry experience as an effective technical writer

Previous experience writing documentation and procedural materials for multiple audiences

Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Firm understanding of the systems development life cycle (SDLC)

Previous software development experience

Certification through the Society for Technical Communicators

Experience using XML tools to create documentation

Knowledge Areas:
Essential

Technical Writing

IT release/patch set management (product milestone management)

Content collaborative solutions

Desired

Wiki Management, Knowledge Management

Skills:
Essential

Proven ability to quickly learn and understand complex topics

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content