Senior Specialist – Customer Solutions and Deployment

Position ID: P0044
Title: Senior Specialist – Customer Solutions and Deployment
Reporting to: Customer Solutions & Deployment Managers
Function: Operations
No of openings: 1

Role Context:
This role will be responsible for end-to-end Management of Customer from Pre-sales Solutioning to Deployment of the product and customized solution associated with it. He/She will also manage any post deployment issues faced from the customer. Will involve working with Customers and sales teams across Geographies and working with various internal departments to effectively deliver to the customer as a single point of ownership. Will be responsible to manage and maintain the committed KPI’s to Customers. Will also look for additional opportunities with the customer.

Functional Context:
Team responsible to develop, deliver, deploy, and maintain new technologies and features. Provide the cutting-edge technology and best in class support to achieve corporate strategy and goals.

Role Expectations:
» Interaction with the stakeholders within the customer organization and internal organization.
» Fully own the presales and post-sale delivery by defining deliverables and deadlines
» Building partnerships and liaising with Delivery Manager to determine delivery criteria, and solutions
for issues that may arise.
» Creation of the detailed business requirements
» One point of contact for the customer for all business and technical details
» Align the customers IT and business teams with Ennoventure IT and other teams
» Ensure our Product is implemented according to delivery schedule, budget & quality standards.
» Analyze, evaluate, and overcome program risks
» Measure and communicate project information and progress
» Assessing customer feedback and using creativity to establish, improve, and refine services.
» Remaining organized and meeting deadlines

Experience and Skills:
Experience:
» 5-7 years product development/ Customer Solutions & Deployment /Sales Support experience in a
software product company
Education:
» BE/BTech in a relevant stream with a Masters in Business(preferable not mandatory)
Essential skills:
» Program management methodology and techniques
» Product Data Management, Content Management, Customer Engagement
» Information Architecture, Data Quality, or Governance
» Conceptual understanding of IT in the Saas environment
» Excellent in Customer Relationship and issue management
» Leadership & Organization skills
» Excellent Communication skills, teamwork skills and attention to detail.
» Software Product/Sales/Development/Delivery Experience